Samantha Groves, 8 Years
Store 443 Manager
Houston Methodist Willowbrook
Houston, Texas

Congratulations to our August “Make Your Mark” Award recipient, Samantha Groves, our Store #443 Manager at Houston Methodist Willowbrook
in Houston, Texas. Samantha was nominated by her peers, supervisors and hospital Partner for consistently going above and beyond for her guests, her hospital, and her team members.

Notable quotes about Samantha and her service include the following: “I work with Samantha on a daily basis. She’s conscientious, kind, willing to extend herself to meet the needs of internal and external customers, and is the best gift shop manager I’ve had opportunity to work with in the 12 years that I’ve worked here.”

“Samantha is mindful of the process and procedure our hospital requires, timely in response, and always willing to help her co-workers as the unofficial IT guru for other local shop managers. She holds her team members accountable while treating them fairly, with dignity and respect.”

“Samantha has an amazing sense of humor and warmth about her that lets customers know that they are welcome and important in her shop. The store has been financially successful and Samantha is proactive with safety issues. She doesn’t tolerate poor treatment of her staff. I’ve found myself learning more about retail making my support easier to offer as needed. She’s not just a great employee but also an amazing human! Without hesitation, I highly recommend Samantha Groves for the Lori’s Gifts Make Your Mark award. She is a blessing to work alongside.”

“I met Samantha last year at the Leadership Summit. Since meeting Samantha, she has nothing but passion for the GUEST experience. She is always brainstorming ways in which she can elevate the guest experience in her store while keeping brand standards in mind. I nominate Samantha as this month’s MYM winner due to her unwavering commitment and contributions to her GUEST.”