Bebe Landa, 16 years
Store Manager, Store 232
Sutter Health Medical Center
Sacramento, CA

Congratulations to our July “Make Your Mark” Award recipient, Bebe Landa, our Store #232 Manager at Sutter Health Medical Center in Sacramento, California. Bebe, who has been with Lori’s and Sutter Health for over 16 years, was recognized by her hospital partners, employees, supervisors, and guests to her store.

Bebe is known for her high level of engagement with every person who enters her shop. Co-workers say she makes everyone in the hospital feel like family, and quickly learning all about them, their own families, and what their preferences and needs are.

Some notable quotes about Bebe include:“She trains her staff to greet each customer with a smile and a kind word when they enter the store. She also trains her staff to remember names of customers and their favorite items. Hospital staff come to the gift shop in part to purchase items and in part to interact with the friendly staff Bebe has coached and trained to take great care of their customers.”

“I couldn’t be more proud than to have Bebe represent our Lori’s Souther Region with this award. When I have the pleasure to visit her store, multiple people come to me to tell me about her remarkable spirit, dedication and management skills. She represents Lori’s love internally and externally.”

“Bebe and her well-trained, caring staff step up to every challenge that comes to them. Our store is now open 24-hours, and they manage everything so beautifully, we constantly hear how successful the store is, and how grateful everyone is to have it.”

“Bebe is customer service personified. She consistently surprises visitors by remembering them, what’s going on in their lives, and what they like and dislike. She goes the extra mile to deliver exactly what each visitor needs, and she has trained her team to also treat customers with the utmost care.”